Terms and conditions of use
CONDITIONS OF PURCHASE
1.GENERAL CONDITIONS OF SALE
The sale of products offered on our website https://www.hildegardmoda.com/(hereinafter referred to as the "Site") is governed by the following general conditions of sale (hereinafter referred to as the "General Conditions").
The products offered on the Site are sold directly by [Gloria Gargano- Via Marziale 10 - 04023 Formia (LT) p.iva 02254040591] through the Site to its users (hereinafter referred to as the "Customer(s)").
2. Introduction
The goods shown on the Site (hereinafter the "Products" or the "Product") are offered for sale to legal entities and individuals . The purchase will only be possible in the case of shipment to Italy and abroad.
The resale, rental or transfer for any commercial or professional purposes of Products purchased from the Site are expressly prohibited.
Gloria Gargano reserves the right to refuse orders from a Customer with whom a legal dispute relating to a previous order is pending. This applies equally to all cases in which Gloria Gargano deems the Customer unsuitable, including, but not limited to, the case of previous violations of terms and conditions for online purchases on the Site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.
Gloria Gargano may make changes or amendments to these General Conditions at any time. Therefore, the Client will be required to accept only the General Conditions in effect at the time of the relevant purchase.
The Customer is required to read these General Conditions carefully.
3. Purchase procedure
For each selected Product, a special web space will be displayed highlighting photographic images of the Product itself, unit price, colors and different sizes (if any).
Gloria Gargano develops, during defined time intervals, online sales campaigns (the "Sales Campaign") that may relate to one or more Products.
The Customer chooses the Product(s) of his/her interest by including them in the Customer's Shopping Cart (hereinafter "Shopping Cart"), after consulting their description including measurements, sizes, colors (if any), and viewing one or more photographic images of them in digital format that allow a correct representation.
To view the selected items and the total price of the order it is necessary to click on the Shopping Cart icon. The Customer is required to verify the accuracy of the contents of the Shopping Cart before confirming the order, completing the purchase procedure according to the instructions provided on the corresponding page of the Site.
If the Customer needs to make changes (e.g. to the item indicated or the number of items) or make corrections to any errors in the order before completing the purchase procedure, he/she must follow the instructions contained on the Site.
Upon completion of the purchase process, we recommend that the Customer should download, save or print the General Terms and Conditions in effect at the time the order is completed. The Customer will also receive an e-mail message, at the address provided in the purchase form, containing confirmation of the main conditions of the purchase.
Although Gloria Gargano constantly takes measures to ensure that the photographs shown on the Site are faithful reproductions of the original Products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics with which the computer used by the Customer is equipped. Consequently, Gloria Gargano shall not be responsible for any inadequacy of graphic representations of Products shown on the Site when due to the aforementioned technical reasons.
The Client acknowledges that the stock of Products offered by Gloria Gargano through the Sales Campaign is limited to what is made available by Gloria Gargano's suppliers. It is possible to proceed with the purchase of the Product(s) placed on sale on the Site only if the size, size, colors (where applicable) and quantity requested, are actually available at the time of the creation of the Shopping Cart.
It is not possible to purchase a Product by including it in the Shopping Cart and saving it for purchase in a subsequent Internet session. Unless the purchase process is completed in its entirety, the Shopping Cart will be automatically emptied when the session is closed.
4. Conclusion and completion of the purchase procedure
The purchase procedure is concluded by clicking on the "Confirm Purchase" button and is finalized when the charge request, on the Customer's credit card or Paypal account, is successful. Once the procedure is completed, the purchase order is sent to Gloria Gargano to be processed.
Successful payment shall constitute proof of the Customer's acceptance of the provisions set forth in these General Conditions.
Gloria Gargano accepts the cancellation of orders only when it is requested before the close of the Sales Campaign. To carry out a cancellation, the Customer must contact Customer Service. There is no additional charge for this service.
If the cancellation is necessary in order to expand the initial order or proceed to a change in the size, size or colors (where applicable) of the Products contained therein, it is recommended that the Customer realize a new order before cancelling the first one, to ensure the availability of the requested items. Once the current Sales Campaign has ended, no order cancellations will be accepted for operational reasons. If the Customer wishes to cancel an order once the Sales Campaign has ended, he/she will have to make a return.
The data recorded on the Site shall be deemed to constitute full evidence of the details of the transactions between Gloria Gargano and the Client. In the event of a dispute between Gloria Gargano and the Client regarding a transaction concluded through the Site, the data recorded by Gloria Gargano shall be considered full proof of the transaction.
5. Unavailability of Products
Occasionally, inconveniences may occur with respect to the availability of certain Products. In such circumstances, the Customer will be informed as soon as possible (and in any case within the delivery terms indicated below) by e-mail specifying that the order will be canceled, in whole or in part, limited to the Product(s) unavailable: in this case, only the amounts related to the available Products will be charged, the Customer not having the right to cancel the entire order.
If for any reason the charge for the purchase order subsequently canceled has already been made, Gloria Gargano will as soon as possible to reverse the amount erroneously charged.
Gloria Gargano reserves the right to change the Products placed for sale on the Site at any time, without prior notice.
6. Price and Method of Payment.
The prices of all Products offered in each Sales Campaign on the Site are indicated in Euros (EUR) including VAT.
The total amount of the purchase price is relative to the amounts of all Products included in the Shopping Cart.
Gloria Gargano reserves the right to change the prices of the Products offered for sale on the Site at any time and without prior notice. The Customer will be charged the prices published on the Site at the time of confirmation by the Customer, provided that there is availability at that time of the Products ordered.
Gloria Gargano only accepts payments made by Paypal account and/or bank transfer and/or credit card.
In the event that one or more Products are unavailable, only the price and shipping costs related only to the Products available will be charged.
7. Limitations on Delivery of Products
Products sold on the Site may only be purchased and delivered in Italy. Any orders for shipments to be made outside the Italian territory will be automatically rejected during the purchase process. The Products will be shipped to the address indicated by the Customer when filling the order.
For security reasons Gloria Gargano can not give rise to the shipment of the Product(s) addressed to a PO Box or accept any order in which it is not possible to identify the private individual recipient of the order itself and its address.
8. Delivery
The delivery costs of the Product(s) are indicated at the conclusion of the purchase procedure and prior to the completion of the same.
The amount of shipping costs, which varies depending on the type of Product(s) ordered, will actually be charged to the Customer together with the price of the Product(s) only and exclusively upon completion of the purchase procedure.
Gloria Gargano will deliver the Product/s as soon as possible, and to this end it has the right to split the purchased Products into multiple shipments according to the availability of the same: in this case Gloria Gargano may inform the Customer by e-mail of the split shipment, undertaking to leave unchanged the costs already charged at the time of the perfection of the purchase.
In the event of problems in the delivery or delays in the shipment of the Products purchased, exceeding 60 (sixty) working days after the perfection of the purchase, the Customer may make a report to Gloria Gargano using the e-mail address info@hildegardmoda.com Gloria Gargano reserves the right not to respond to complaints made later than 60 (sixty) days after the date on which the purchase procedure was perfected.
Shipments are made by GLS courier and delivery is made in a maximum of 48 working hours from the time of shipment.
9. Verification of the Products
Upon delivery, the Customer will carry out a check on the Products to ensure that they correspond to what was requested and purchased.
Any anomaly found on delivery (by way of example, tampering or damage to the packaging, damaged products, missing items compared to the packing slip, etc.) may be indicated directly on the delivery document in the form of handwritten comments signed by the Customer.
10. Returns and Refunds - Withdrawal
The exercise of the right of withdrawal by the Customer and requests for returns and refunds relating to any Product purchased on the Site must be made as described below:
a) The Customer shall exercise the right of withdrawal by returning the Products within 14 (fourteen) working days from the date of delivery of the same; if he/she intends to exercise this right, he/she shall immediately notify Gloria Gargano by e-mail at info@hildegardmoda.com
b) the Products must be returned in their original condition and packaging;
The Products must be returned, at Customer's expense, to the following address: Gloria Gargano - piazza dell'Olmo 11/12 - 04023 Formia (LT).
Gloria Gargano will verify whether the returned Products are indeed in their original condition, without prejudice to the right of the same to claim compensation for any damage resulting from the mismatch with the Products delivered to the Customer. Gloria Gargano shall not be held liable in case of loss or delays in the delivery of the returned Products as well as shipments to wrong addresses it being understood that the Customer assumes all risk of such shipment.
Should Gloria Gargano have to make reimbursement, the latter will be made within 30 days from the date of processing of the order.
11. Liability for Defective Products.
Gloria Gargano is responsible for any defect in the products offered on the Site, including the non-conformity of the same with the Products requested and purchased, in accordance with the provisions of Italian law and Legislative Decree No. 206 of September 6, 2005 (Consumer Code, on consumer protection, which applies the corresponding EU Directives and, in particular, the principles and procedures established by the European Directive 1999/44/EC).
If the Products do not correspond (Conformity Defect) to those requested and purchased, the Customer must promptly inform Gloria Gargano at the e-mail address info@hildegardmoda.com : in this case, if the Products cannot be replaced due to the unavailability of others of the same kind or repaired due to the impossibility or excessive onerousness of such remedy, the order will be canceled at the same time as the return of the Product(s) to Gloria Gargano, which will be carried out in the manner set out in paragraph 10 above. The credit card charge made at the time of finalizing the purchase will be refunded to the Customer as soon as possible.
The costs of return for defective Products or non-conformity of the Products requested and purchased (wrong item, damaged products, etc.. ) will be borne by Gargano Gloria
12. Limitation of Liability
Gloria Gargano shall not be liable for indirect or consequential damages and, in particular, rejects any liability for the case of lost profits resulting from the purchase of Products offered and sold through the Site.
13. Disputes
These General Conditions are governed by and shall be interpreted in accordance with Italian law, including Legislative Decree No. 206 of September 6, 2005 (Consumer Code), with particular reference to Title III [of Part III], Chapter I, Section II of said Consumer Code as well as Legislative Decree No. 70 of April 9, 2003 (e-commerce regulations), without prejudice to any other overriding mandatory rule.
In the event of a dispute, the court of the place of domicile or residence of the Customer or, at the Customer's choice in the event of action taken by the latter, the Court of Cassino shall have jurisdiction